Refund policy

Last updated: 9 October 2026

At Two4Joy, customer satisfaction is important to us. Please read our refund and returns policy carefully before placing an order.

1. Return Timeframe

Customers must contact Two4Joy within 7 calendar days of receiving their order to request a return for an eligible change-of-mind purchase.

For products that are damaged, defective, incorrect, or otherwise covered by applicable consumer-protection laws, please contact us as soon as possible. Your legal rights and any applicable statutory deadlines take precedence over the timeframe stated in this policy.

2. Return Conditions

To request a return, customers must contact us with their order number, the reason for the return, and photographs where relevant.

For change-of-mind returns, products should be unused, unopened, in their original packaging, and accompanied by proof of purchase, where reasonably required.

For hygiene and safety reasons, opened skincare, beauty, and personal-care products may not be eligible for change-of-mind returns where permitted by law. This restriction does not affect your rights regarding defective, damaged, unsafe, or incorrectly supplied products.

Please contact us before sending any product back so we can provide the appropriate return instructions.

3. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us as soon as possible and provide your order number and supporting photographs.

We will assess the issue and arrange the appropriate remedy in accordance with applicable South African consumer-protection laws. Depending on the circumstances and your legal rights, this may include a repair, replacement, or refund.

4. Refund Processing

Refunds will be processed once we have received the returned product and assessed it, except where applicable law requires otherwise.

Once your refund has been approved, it will be issued to the same payment method or bank account used for the original purchase, where supported by the payment provider.

Please allow 5–10 business days after the refund has been processed for the funds to reflect in your account. The exact time may depend on your bank or payment provider.

We will notify you when your refund has been processed.

5. Return Shipping Costs

For eligible change-of-mind returns, the customer may be responsible for the direct cost of returning the product, where permitted by law.

If a product is defective, damaged, or incorrectly supplied, we will handle the return and associated costs in accordance with applicable consumer-protection laws.

6. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. We will try to cancel it before it is processed by our fulfilment supplier.

If the order has already been processed or dispatched, cancellation may no longer be possible. This does not affect any cancellation or refund rights provided by law.

If an order cannot be fulfilled, we will notify you and arrange an appropriate refund in accordance with applicable law.

7. Contact Us

For all return, refund, or cancellation requests, please contact us using the details below:

Store: Two4Joy
Website: https://www.two4joy.co.za
Email: info.two4joystore@gmail.com

Please include your order number in all communications so we can assist you efficiently.

Thank you for shopping with Two4Joy. We appreciate your support and are committed to treating our customers fairly.