Shipping policy

Last updated: 9 October 2026

At Two4Joy, we want your shopping experience to be simple and convenient. We offer different delivery options so you can choose how you would like to receive your order.

1. Delivery Timeframes

Orders typically take 3–7 working days to be delivered after processing and dispatch.

Please note that delivery times are estimates and may vary depending on your location, supplier processing times, courier schedules, public holidays, and other unforeseen circumstances.

2. Available Delivery Options

We offer the following delivery options for your convenience:

PAXI: Have your order delivered to a participating PAXI collection point.

PostNet: Choose delivery to an available PostNet collection point.

Home Delivery: Have your order delivered directly to your home through our supplier, where this option is available.

Customers can select their preferred delivery method from the options available for their order. Availability may vary depending on the product and delivery location.

3. Order Processing and Fulfilment

Two4Joy currently operates using a dropshipping model. Some orders are fulfilled and shipped directly by our supplier, while other available delivery methods may be used depending on the order and selected shipping option.

Once your order has been processed and dispatched, tracking information will be provided where available.

4. Shipping Costs

Any applicable delivery fees will be displayed at checkout or communicated to you before your order is finalised. Shipping costs may vary depending on the selected delivery method, destination, and supplier fulfilment arrangements.

5. Delivery Delays

Although we aim to deliver orders within 3–7 working days, delays may occasionally occur due to courier operations, supplier processing, public holidays, or circumstances beyond our control.

If your order has not arrived within the expected timeframe, please contact us so we can assist you in following up on your delivery.

If an order cannot be fulfilled within the applicable agreed timeframe, your rights under South African consumer-protection law will apply.

6. Incorrect Delivery Details

Please ensure that your delivery address, contact number, and other shipping details are accurate when placing your order. If you notice an error, contact us as soon as possible. We cannot guarantee changes once an order has been processed or dispatched.

7. Contact Us

For shipping enquiries or assistance with your order, please contact us:

Email: info.two4joystore@gmail.com

Thank you for choosing Two4Joy. We appreciate your support and look forward to delivering your beauty and skincare essentials to you.